Frequently Asked Questions

What do get when I buy from Online Duty Free?

We bring you the absolute best prices on the largest selection of leading Duty Free items you will find anywhere on the web, or retail. When you buy through us, you get the best luxury products, backed by attentive customer service, on call whenever you need them. Our #1 goal is to make our customers happy!

Why choose duty free?

Duty free buying gives you the best deals going! More affordable than retail, with all the best retail products, you can choose from all your favorite brands at a fraction of the retail cost.

Are these products the real thing?

Yes. Every item we sell is a100% genuine original, from the manufacturer.

How can you offer tobacco and alcohol items at such great prices?

Tax free sales mean that you do not pay state, federal or excise tax - this translates into affordable brand name items at a fraction of the price you would pay retail! Additionally, all our products are purchased in bulk, making it possible for us to offer you truly amazing prices you won't find elsewhere!

What do you charge for tobacco shipments?

We ship all tobacco, cigarette and cigar items for FREE!

What is the benefit to buying via your website instead of at local convenience store or tobacco shops?

Why drag yourself to the store when you can order all your favorite brand names right from the convenience of your own home? Winston, Newport, Pall Mall and others are some of the popular cigarette lines we carry. All cigarette, cigar and tobacco items are delivered for FREE.

Is selling tobacco and alcohol online actually legal?

Yes, it is. Additionally, all the items we sell are genuine, trademarked, and straight from the manufacturer. We follow all international postal regulations and standards, and only sell to buyers over 18-21 years of age (depending upon the state).

What are the minimum or maximum limits cigarette, cigar or tobacco purchases?

There are no minimum or maximum purchase amounts. It is important to know the customs regulations in your country, as there may be additional customs taxes.

Are there harmful chemicals like carcinogens, smoke or tar in your e-cigarettes?

Our e-cigarette models contain only smell-free, water-based vapor.

What are the benefits of the electronic cigarette?

Everyone knows the health risks of a tobacco cigarette. E-cigarettes offer a harmless smoking substitute, helping many people effectively quit smoking tobacco. With an e-cigarette, smokers can light up anyplace, anytime.

What is the significance in the fact that the e-cigarettes are nicotine-free?

According to the World Health Organization, e-cigarettes are an acceptable form of nicotine replacement therapy. Lacking the nicotine that makes cigarettes addictive to most smokers, e-cigarettes are an ideal substitute.

What goes on inside an electronic cigarette?

After charging via a USB battery, e-cigarettes can be sucked, giving the sensation of smoking. The process of inhaling (sucking) is detected by the e-cigarette. This, in turn, brings the e-cigarette's lithium ion battery to life. An atomizer then charges and heats up, vaporizing the liquid solution within the e-cigarette mouthpiece.

Why are e-cigarettes better than regular cigarettes?

With no smoke, nicotine, or carcinogens, e-cigarettes are an ideal replacement for traditional cigarettes, allowing you to enjoy smoking, without actually lighting up.

Can I really light up an e-cigarette anywhere, anytime?

Usually, you can smoke an e-cigarette anywhere you want, as they produce no smoke, no carcinogens, and no smell.

How long does an e-cigarette battery last before it needs charging?

It takes 2 - 3 hours for a battery to completely charge. A battery can last up to 24-hours. This does, however, depend upon your smoking habits.

How do I know when to order refills for cartridges?

When you need to refill the cartridges depends upon how much you smoke. When the water vapor volume lessens, this means the cartridge needs changing or the battery needs charging.

Is it legal to send perfumes by international post?

Yes, though one must keep in mind that when shipping fragrances and cosmetics by post, international standards of size and weight must be followed.

What are the payment options available?

You can pay using all major credit cards; E-Check; and bank wire transfers.

What's the policy regarding charge backs?

We do not accept charge backs. Should there be a problem, we will send a refund or reship the order. A customer who threatens to charge back will be banned from making future purchases on the site. We will also provide their credit card information to processing agencies.

Is it possible to follow my order status?

Yes, of course. Once your order is completed, we send a confirmation e-mail which provides you with a tracking number.

How do I know what the shipment and delivery costs are?

We figure the shipping and delivery into your total charges. Cigarette, cigar and tobacco products are shipped FREE of charge.

What method of shipment is used?

All items are shipped via registered mail, and you must sign upon delivery.

How long does it take to receive an order?

Without taking holidays and weekends into account, delivery can take from 10 to 21 days.

I received only one shipment and it doesn't contain all the items I ordered - where are the rest?

When you order more than one item, we send them in multiple packages. This is in order not to incur duty taxes which are charged on shipments that exceed international parameters. After the initial package arrives, it can take up to ten days for the rest to be delivered.

I e-mailed you but I received no reply - why?

Our customers are very important to us, and we reply to every message we receive. If after you complete the Contact Us form, you do not receive an email in reply, check that your ISP or e-mail client are not blocking the emails that we send you.

What should I do if I am charged duty tax when I go to pick up my order?

While this is not likely, if so, you can do several things:

  • Pay the tax and they will release your order.
  • Don't take the delivery. We will send a refund for the total cost when it returns to our warehouse.
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